Information

Frequently asked questions

The most common questions before and after buying.

About the pieces and buying

Are the pieces unique?

Yes, almost all of them. We make them by hand in Mar del Plata from recovered textiles, so each piece has its own mix of fabrics and colors. Once a piece is sold, it won't be available again.

How do I know it will fit?

Each product lists its real measurements in centimeters, in the description and on the size card in the last photo. Compare them with a piece of your own using the Size guide.

Do you ship across Argentina?

Yes, we ship from Mar del Plata to the whole country. Costs, delivery times and free shipping are in Shipping.

Do you ship abroad?

Yes. You pay for the pieces with Binance and we then contact you to quote door-to-door shipping, which is charged separately. All the details are in International shipping.

Can I pick it up in person?

Yes, if you're in Mar del Plata. Choose pickup at checkout and we'll message you to arrange it.

How can I pay?

The available methods are listed in Payment methods. You choose one in the last step of checkout.

Can you hold a piece for me?

The piece is yours once the payment is credited. Until then someone else could buy it, so if you love it, don't wait too long.

Can I exchange or return a piece?

Yes. You have 10 calendar days from receiving it to change your mind, and you can exchange it for another piece from the shop. See Exchanges and returns.

How do I track my order?

When you finish your purchase we show you a link with your order status. We also email you when it ships.

How do I care for my piece?

We recommend washing it inside out, in cold water on a gentle cycle or by hand, and drying it in the shade. If a piece needs special care, we say so in the description.

Can I buy wholesale or order something custom?

Write to ventas@lamodaesrandom.com.ar or on WhatsApp telling us what you're looking for and we'll see.