Exchanges and returns

Because this is a distance purchase, you have 10 calendar days from receiving the piece to change your mind, with no explanation needed (Argentine Consumer Protection Law 24.240, art. 34, and Resolution 424/2020).

To do so, email ventas@lamodaesrandom.com.ar with the subject "Withdrawal" and your order number. We'll reply with a tracking code for your request and the steps to send it back.

Return costs for withdrawal are on us, and we refund the full amount through the same payment method.

Since almost every piece is unique, there's usually no other size of the same one. You can exchange it for another piece from the shop or ask for a refund.

If you choose a more expensive piece, you pay the difference; if it costs less, we refund the difference or keep it as store credit, whichever you prefer.

• The piece must be unworn, unwashed and in the same condition you received it.
• Pack it well and include your order number.
• Once we receive and check it, we confirm the exchange or issue the refund.

Because they're made from recovered textiles, pieces may carry marks from their history: we show them in the photos and description. If you find a flaw that wasn't mentioned, send us photos and we'll cover shipping and the fix.

1. Message us on WhatsApp or at ventas@lamodaesrandom.com.ar with your order number.
2. We'll tell you how to send it or, if you're in Mar del Plata, arrange a drop-off.
3. We check the piece and make the exchange or refund.

Exchanges and returns for international orders are arranged case by case. See International shipping.

See also Shipping and the Terms and conditions.